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information technology applications in hospitality and tourism

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INFORMATION TECHNOLOGY APPLICATIONS IN HOSPITALITY AND TOURISM: A REVIEW OF PUBLICATIONS FROM 2005 TO 2007. It starts and finishes with research, and research is conducted throughout to inform the development of the strategy. Analysis of e‐commerce and information technology applications in hotels: Business travelers' perceptions. This is addressed by “best price guarantees” offered by most international hotel chains. Managing customer relationships in the self‐service environment of e‐tourism. Getting tourists quicker to the fun part: Photographs, tourist types, community beings, and their implications for a 3D e‐tourism environment. Exploring perceptions of US state tourism organizations' web advertising effectiveness. Information Technology in Hospitality (formerly the International Journal of Hospitality Information Technology) was a scientifically founded journal that aought to publish articles in the field of hospitality information technology, a field that in the broadest sense draws upon the interface and impact of Information and Communication Technologies (ICT) and the hospitality industry. Centralized information systems in the lodging industry: Implications for knowledge management. By making use of text‐mining techniques, Singh, Hu, and Roehl (2007) examined research on human resources management published in the International Journal of Hospitality Management between 1994 and 2003, and classified the resulting textural contents into nine research themes. Having a good website not only generates more business opportunities, but also enhances a company's image and supports the interactivity with both institutional and individual customers. Baggio (2006) presented a complexity framework that models the relationship between IT and tourism. Are travel websites meeting the needs of the visually impaired? Visitor numbers and feasibility studies: Predicting visitor numbers to Danish open‐air museums using GIS and multivariate statistics. Online mass customization: The case of promoting heritage tourist websites. Journal of Hospitality & Tourism Education, 25. Often, though, hotel websites provide little online transactions, as they are primarily designed to serve as electronic brochures (Zafiropoulos, Vrana, & Paschaloudis, 2006). Zero acquaintance benchmarking at travel destination websites: What is the first impression that national tourism organizations try to make? There is little, if any, mutually understandable communication between managers and IT technicians, and it is unlikely that managers have sufficient knowledge to conduct any realistic assessment of the benefits and drawbacks of using IT at work. Hence, the role of the electronic data processing or information systems department should be changed from merely providing technical support to advising senior management on how to adopt IT in an agile way to achieve business goals. In addition, online shopping motivation differs according to the complexity of the website, with variation depending on the Internet skill levels of users (Beldona, Morrison, & O'Leary, 2005). High tech versus high touch: Visitor responses to the use of technology in tourist attractions. UNLV Gaming Research & Review Journal. Hashim and Murphy (2007) investigated the use of domain names among around 500 Malaysian hotels, and found domain name has a significantly positive relationship with hotel size, category, and affiliation, and with progressive levels of Internet use. In the past we had to que at the airport to check in and had to hire guides or join scheduled tours to … According to Kotler et al. Moreover, the review articles that do exist are limited, either because they examine only a few selected journals or because they cover work that is already somewhat outdated given the fast changing nature of IT and tourism. To attract customers to provide such information, the means by which customer contact information is collected should be varied (Brey, So, Kim, & Morrison, 2007). Such guests look forward to hotels adopting e‐commerce and IT applications that meet their needs (Yeh, Leong, Blecher, & Hu, 2005). IT as a means for enhancing competitive advantage. Not very willkommen: The Internet as a marketing tool for attracting German‐speaking tourists to Non‐European destinations. Tourism and hospitality are social phenomena, and the industries associated with them are largely application oriented. The need for self regulation and alternative dispute resolution to moderate consumer perceptions of perceived risk with Internet gambling. Level of congruency in photographic representations of destination marketing organizations' websites and brochures. Singh and Kasavana (2005) predicted that future IT applications will probably rely on wireless infrastructure, and that online purchasing with cashless payments will become more commonplace. You can download the paper by clicking the button above. It includes a wide range of content, usability, navigation, and interactivity issues. It is also imperative for tourism and hospitality businesses to develop internal in‐house IT resources and expertise to facilitate the communication between business managers and IT technicians. Analysis of hoteliers' e‐commerce and information technology applications: Business travelers' perceptions and needs. Furthermore, the number of studies that are related to consumers is relatively small as compared to the other two categories. To cater for the expansion of wireless networking service provision, many hotels have adopted WLAN. As investment in and the adoption of IT are now indispensable components of the tourism and hospitality business, IT serves as a tool for both enabling and inducing change. The Internet and small hospitality businesses: B&B marketing in Canada. Exploring the determinants of e‐commerce usage in the hotel industry in Thailand: An empirical study. Limited technical IT knowledge, however, is not a sufficient reason for lagging behind. At the same time they should advise them on the latest technical developments and how they could be integrated into business decision‐making process, strategic and operational marketing, and consumer interactivity in order to develop their competitiveness. Gartner predicts that by 2020, consumers worldwide will handle 85% of their … If a publication covered more than one area, then only the major area of focus was counted. An approach to develop tourism potential in Ethiopia through geographic information systems. A case study of a chain hotel's e‐procurement implementation showed that they suffered from a lack of purchasing standardization (Kothari, Hu, & Roehl, 2007). Developing information technology proficiencies and fluency in hospitality students. The main aim of the research work is to examine the impact of ICT applications on the hospitality and tourism industry in Nigeria. In the future, these strategies are likely to change further as virtual reality via the Internet becomes an essential tourism marketing tool (Cooper & Macneil, 2005). The rapid development of IT in the past couple of decades has underscored the importance of understanding historical patterns and predicting future trends. Bloom (2005) recommended that neural network applications be used to track the changing behavior of tourists within and between market segments. Knowledge map for tourist destinations—Needs and implications. Managers can, and should, deal with future IT‐related issues by integrating IT into the company's strategic management and business mission. By tradition, the customer‐oriented nature of the tourism and hospitality industries has led managers to regard IT and service as two unrelated and incompatible concepts. Websites, blogs, online advertising, social media, online ordering and information repositories all help convince customers to choose a location or business. Tourism and Hospitality: Planning & Development, 55. A wolf in sheep's clothing? Knowledge‐based systems can help managers to handle such crises more effectively (Mistilis & Sheldon, 2006). Research in hospitality systems and technology. An exploratory investigation of web‐based tourist information search behavior. Website effectiveness for bricks and mortar travel retailers. Assessing use acceptance and satisfaction toward online travel agencies. no longer supports Internet Explorer. For customers searching on the Internet for the lowest room rates, the websites of travel agents and reservation agents are likely to be the best choice (Law, Chan, & Goh, 2007). Mobile technology can also be used for coordination during large festivals, and an enjoyable and useful mobile coordination service motivates staff usage (Lexhagen, Nysveen, & Hem, 2005). Success factors for destination marketing sites: A qualitative meta‐analysis. Understanding tourist movement patterns in a destination: A GIS approach. Part Ten: Technology Application in the Tourism and Hospitality Industry: Niche Tourism Chapter 20: Application of Tracking Tools in Tourism and Hospitality Management Chapter 21: Value of Technology Application at Cultural Heritage Sites: Insights from Italy A new approach to CAI: Online applications for procedural based activities. Web‐based national tourism promotion in the Mediterranean area. Asia Pacific Journal of Tourism Research, 13. Designing an artificial neural network for forecasting tourism time series. Introduction. However, in a study conducted in Austria, 20% of hotels did not respond to electronic inquiries at all, while more than 25% took more than 2 days to respond to e‐mails, and only one third answered all questions raised in the inquiry e‐mails (Matzlera, Pechlaner, Abfalter, & Wolf, 2005). Lau and McKercher (2006) used Geographic Information Systems (GIS) to track the tourists' movement pattern within a destination. Communicating tourism crises through destination websites. Additionally, Lin, Wu, and Chano (2006) used an online survey to examine the perceptions of members of the online travel community of specific destinations. Effect of transaction trust on e‐commerce relationships between travel agencies. A study of emerging tourism features associated with Australian winery websites. ... During peak tourism season or everyday operation, managing vacation rentals or hotel property is not an easy task. Information technology and the performance effect of managers' participation in budgeting: Evidence from the hotel industry. Journal of Quality Assurance in Hospitality and Tourism, 35. 5 Howick Place | London | SW1P 1WG. The domain name is an important component for companies going online, and Gertner, Berger, and Gertner (2006) stated that having a memorable web name and address can increase competitive power of tourism websites. To create a “best practice” standard for restaurant website analysis, Moreo, Cobanoglu, and DeMicco (2007) compared industry and academic restaurant websites by evaluating over 400 individual criteria in seven major categories. Hotel database marketing in Asia: Towards an object‐oriented approach. As far as research is concerned, although the online channel is good for promotion, it is not a good channel for surveying. Pan, McLaurin, and Crotts (2007) further argued that Blog content affects readers' perception of the image of a destination. Understanding different consumer's online behavior could increase the possibility of online transaction completion (Lee, Qu, & Kim, 2007; Lexhagen, 2005). In the hospitality and tourism industries, IT is critical for raising customers' awareness, developing a realistic promise, and delivering a comprehensive service. Long queues at the front desk during peak seasons are quite distressing for guests.Would you like to wait for a room key when you’re all jet lagged? A way to achieve this goal is to constantly upgrade the IT knowledge and skills of staff, as in this way overall technical proficiency can be assured. Additionally, managers should maintain close contact with the IT industry so that they will be able to appreciate technological trends and developments. Hence, Information Technology (IT) assists organization to manage information dynamically and influences business competitiveness through assisting decision makers to make appropriate investments and decisions. Evaluation of usability: A study of hotel web sites in Hong Kong. In such cases, computer simulation tools and decision support systems could be used to help tourism organizations to better plan and manage visitor flows (Lawson, 2006; Bousset et al., 2007). Parsons and Oja (2013) mention online reservations systems as one of the greatest impacts of ICT on tourism and hospitality sector. Controlling this geographically barrier‐free activity has become a legal concern for most, if not all, countries (Rose, 2006, 2007; Warren, 2006). An investigation into web analytics in marketing Tanzanian tourist products: Managing without measuring? A yield management model for five‐star hotels: Computerized and non‐computerized implementation. The role of website quality in online hotel reservations. Most the hospitality and tourism industries in Nigeria are very big, people might come to those places without having a good time; some might end up not being served. This article reviews the development of IT usage in the tourism and hospitality industries in the past few years. A multi‐criteria decision‐making approach to compare and contrast the websites of China‐based and U.S.‐based hotels. Moreover, industry practitioners should apply well‐developed data exchange formats to achieve better inter‐system communications, and should use centralized knowledge bases for tourists to use as a one‐stop channel. An examination of Internet user profiles in the mature tourism market segment in South Africa. Adoption of WLANs in the hotel industry: A theoretical cost‐analytic framework. That’s when innovation can really do wonders. The authors then independently reviewed the major categories and subcategories to confirm the accuracy of these terms. This work will therefore be of use for readers in better understanding recent IT applications in tourism and hospitality from different perspectives. A perceptual mapping of online travel agencies and preference attributes. In search of competitive advantage in Caribbean tourism websites: Revisiting the unique selling proposition. They can also be customizable to individualistic preferences. Full‐length publications of the identified abstracts were then thoroughly read to confirm their appropriateness. Social software practices on the Internet. However, the services enhanced by IT vary largely among hotel categories (Singh, Kim, & Huh, 2006). Interestingly, although tourists can locate travel information on the Internet, one study showed that only 3% of tourists surveyed ate at a restaurant that they had found on the Internet (Litvin, Blose, & Laird, 2005). Learning technology and its potential to support student placements in hospitality and tourism education. An exploratory study examining information technology adoption and implementation in full‐service restaurant firms. By analyzing the activity log of their company's website, managers can better understand consumer clicking behavior and thus gain a competitive advantage in conducting business (Kamuzora, 2006). What does the consumer want from a DMO website? Neural network forecasting of tourism demand. The adoption of IT and relationship marketing (RM) could help tourism organizations maintain competitiveness and improve the management of business relationships with customers (Álvarez, Martín, & Casielles, 2007). A critical analysis of tourism information technology research. Gambling and the law: An introduction to the law of Internet gambling. Furthermore, Pfaffenberg and Burnett (2007) indicated that the opinions and preference of consumers showed no differences or association in the type of websites they primarily use. ASEAN Journal on Hospitality and Tourism, 5. Internet casino‐style gambling: Is it legal in Nevada? Other than a tool for education, the Internet is also an important marketing channel for academic institutes for student recruitment (Han, Hu, Bai, & Jang, 2005). Who's watching you? Web designers should also consider culture and language as a factor affecting the success of a website (Kale, 2006). Global Hospitality and Tourism Management Technologies is an attractive book that presents the strategic information technology needed to achieve long-term success in the hospitality and the tourism industry. Other than travel, Griffiths, Parke, Wood, and Parke (2006) have examined the psychosocial impact of Internet gambling and factors that are related to gambling addiction. Patterns of information services on hotel websites: The case of Greece. The use of problematic integration theory to assess destination online promotion activities: The case of in the United States market. They predicted that by 2015, the majority of consumers will purchase holidays through the Internet, and that the digital society will change their purchase behavior. The impact of information technology on hotel operations, service management and transaction costs: A conceptual framework for full‐service hotel firms. Journal of Travel & Tourism Marketing INFORMATION TECHNOLOGY APPLICATIONS IN HOSPITALITY AND TOURISM: A REVIEW OF PUBLICATIONS FROM 2005 TO 2007, eTourism: Critical Information and Communication Technologies for Tourism Destinations, The Impact of the Internet in Travel and Tourism: A Research Review 2001–2010. Law and Cheung (2006a) further selected 30 North American‐based, European‐based, and Asia‐Pacific‐based travel websites and analyzed their online hotel reservation services. Automatic website evaluations: The case of hotels in Hong Kong. The list of 57 journals in the article of Arendt, Ravichandran, and Brown (2007) appears to be the most up‐to‐date and comprehensive as illustrated in Table 1. In particular, only three articles discussed customers' concerns on data privacy. A content analysis of the web sites of Turkish travel agencies. However, mature and senior travelers still prefer printed brochures as their major information source (Lin, 2005), and many travelers use the Internet in conjunction with offline information to plan a trip (Lee, Soutar, & Daly, 2007). Understanding consumer behavior and especially consumer information search behavior, can help industrial managers to develop, optimize search engine, and customize their websites to meet the needs of their customers. It was also found that larger tourism organizations provided better e‐mail response rates than smaller organizations, and that employees in smaller organizations answered e‐mails poorly (Zehrer & Pechlaner, 2006). Understanding accommodation search query formulation: The first step in putting “heads in beds.”. Information Technology & Tourism (ITT) is the first scientific interdisciplinary journal focusing on the nature and role of information technology … Tourists expect to find functional information, education information, and emotional information on heritage websites (Poria & Gvili, 2006), and such websites should therefore be customized in accordance with tourist perceptions of the site in relation to their own heritage (Gvili & Poria, 2005). Hotel IT managers should not only consider external security (the Internet), but should also concern themselves with internal network security. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. External information search behavior of visitors to Turkey. Several studies have focused on Internet usage in terms of attitudes and perceptions toward Internet implementation in the lodging industry (Garau Vadell, 2005; Ayeh, 2006), the integration of the sales process and web‐based marketing tools by marketing professionals (Gregory, Kline, & Breiter, 2005), and the planning and implementing of websites among small‐ and medium‐sized tourism enterprises (SMTEs; Sellitto & Burgess, 2007). Information communication technology revolutionizing tourism. Websites should also cater for disabled users, and multiple language sites should be made available. Hotels have brought about a different outlook to check-ins and check-outs. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Tourism: An International Interdisciplinary Journal, 57. Aesthetics, informativeness, and interactive features can also affect website effectiveness (Han & Mills, 2006b), while usability and content play a critical role in user satisfaction (Klausegger, 2005). The development of an e‐travel service quality scale. Through the protocol: Culture, magic and GIS in the creation of regional attractiveness. Delen and Sirakaya (2006) tested the three popular data‐mining methods of artificial neural networks, decision trees, and rough sets, and found that the rough sets algorithm was the best forecasting tool among the three. Centralized IT systems should be incorporated into the business environment, and standardized procedures of coding and operations adopted. Enter the email address you signed up with and we'll email you a reset link. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale. Some travel agencies have formed strategic alliances to strengthen their competitive advantage in the era of Internet (Huang, 2006). An analysis of student engagement with virtual learning environments. Additionally, various researchers have proposed models to enhance the marketing effectiveness of tourism websites. People also read lists articles that other readers of this article have read. The Internet also changed the room allocation strategies of both hotels (Christodoulidou, Brewer, Feinstein, & Bai, 2007) and travel agents (Kozak, 2006) due to changes in distribution channels. Research on information technology in the hospitality industry. A destination's image in the online environment can be examined by looking at the content of travel websites. Relationship marketing and information and communication technologies: Analysis of retail travel agencies. Data collection by hotel chain websites. An analysis of two search engine interface metaphors for trip planning. With more hotels introducing loyalty programs and promotional campaigns, customers are required to register online through specific websites. Majority of the hotels are now able to manage their customers and functions with the help of e-tourism, e-promotions, e-booking and e … Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine. Bennett and Lai (2005) identified two principal ways for travel agents to overcome disintermediation; namely, repositioning themselves as travel consultants and becoming more technologically oriented. This indicates that consumers need to shop around to search for the best rate (Thompson, 2005). Only refereed research articles were counted, and editor prefaces, Internet columns, and conference or book reviews were excluded. Industrial practitioners should also look at customer comments on blogs and discussion forums in order to learn from each other's experience (Peters & Buhalis, 2005). Above all, we all move with more confidence in ourselves. Using cinematic techniques on mobile devices for cultural tourism. The influence of learning style on hospitality and tourism students' preference for web assignments. Additionally, the findings of Lu and Feng (2006) indicate that Chinese domestic tourists are less sophisticated than international tourists when purchasing hotel services and products, and that front desk and housekeeping services and room size are the most important factors that contribute to their perception of hotel standards. Marketing hospitality and tourism education on the Internet: An analysis of e‐relationship marketing features. To increase web effectiveness, web designers should also consider network limitations, demographics, and the culture and soul of the site (Corfu & Kastenholz, 2005). Anatolia: An International Journal of Tourism and Hospitality Research, 4. In addition, qualitative meta‐analysis (Park & Gretzel, 2007). Tourists' search for different types of information: A cross‐national study. Not all innovation is technological. Advantages of .travel as a top‐level domain. The effect of prior destination experience on online information search behavior. Many businesses in hospitality and tourism incorporate information techn… Multi‐lingual information searching applications can thus provide comprehensive search results for people who need to search using a keyword in one language and look for a search result in another language (Li & Law, 2007). A good channel for tourists, naturally contains websites in different languages creation of regional attractiveness mapping... 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